{"id":1447,"date":"2022-08-17T18:39:31","date_gmt":"2022-08-17T18:39:31","guid":{"rendered":"https:\/\/www.aimsolutionsinc.com\/home\/?page_id=1447"},"modified":"2024-08-07T19:43:15","modified_gmt":"2024-08-07T19:43:15","slug":"aim-support","status":"publish","type":"page","link":"https:\/\/www.aimsolutionsinc.com\/site\/aim-support\/","title":{"rendered":"AIM Support"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

AIM Solutions Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Support Plans Overview<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
Your Success is Our Success<\/b><\/span><\/h5>

We have the industry\u2019s highest customer satisfaction rating because we put our customers\u2014and their customers first. When you choose AIM’s Acumatica implementation, you can count on receiving personalized service and expert support from someone who actually understands your business needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Standard Support Hours: 7AM CST – 7PM CST<\/p>

Telephone: 214-373-6084<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEmail AIM Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEnter a Support Case<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Features & Benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
Personalized Support from AIM<\/span><\/h5>

AIM Solutions will help in the evaluation, implementation, training, and ongoing support of Acumatica ERP. We\u2019ll match you with a local partner who knows your market and your industry.<\/p>

Help Desk Support<\/h5>

System errors, Technical issues, Hotfix deployment<\/p>

Easy Start Up<\/h5>

You\u2019ll see a smooth transition from implementation to go-live support<\/p>

Quick Response<\/h5>

Four hours or less response for most requests during hours of operations<\/p>

Experienced Technicians<\/h5>

You\u2019ll get support from a team well-versed in your system and industry<\/p>

Clear Escalation Path<\/h5>

Critical cases and escalations are placed on a priority escalation path<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
Critical Update Notifications<\/h5>\nWe\u2019ll keep you informed on the latest updates, service packs and hotfixes related to your system\n
MS Teams<\/h5>\nFaster response with remote assistance and live-screen sharing\n
Year-End Templates<\/h5>\nWe provide you with year-end closing procedures and related templates to streamline\n
Systems Supported<\/h5>\nAcumatica Cloud ERP\n
Service History<\/h5>\nWe\u2019ll maintain a knowledge base of your previous issues and resolutions\n
Extended Support<\/h5>\nAs a partner to your in-house support team, we extend the support you offer to your company\n
Additional Resources<\/h5>\nAdditional resources are available from Acumatica\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

How it Works<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
Personalized Support<\/b><\/h5>\n

We understand the unique needs of a small or mid-sized business and are totally committed to your success. AIM Solutions will be with you through all stages of your Acumatica lifecycle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"AIM\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tSupport Desk\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tThis initiates the support process\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tSupport Request Logged\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tYour request will be logged into our customer database for tracking and future reference\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tWe Respond\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tYou will receive\na response from us in less than four hours on average (during hours of operation Mon \u2014 Fri, 7AM \u2014 7PM CST)\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tThe Fix\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tTo help solve your issues quickly, we use remote technical support sessions and live-screen sharing via GoToAssist\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tEscalation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAny support issue\nthat requires escalation is instantly routed to our senior support staff and given high-priority\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Support Plans<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

AIM Solutions provides local support by Acumatica Certified Consultants.\u00a0 We offer several options to meet your needs.\u00a0 We are here to partner with you and help you grow your business.\u00a0 AIM can also customize a support plan that will better fit your needs outside of the below options.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t \n\t\t\t \n\t\t\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t \t\t\t <\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
Why AIM Solutions?<\/b><\/span><\/h5>

With deep experience and a nationwide presence, AIM Solutions is dedicated to helping you achieve your goals and keeping your organization on track when you need it most.<\/p>

  • Over 25 years experience implementing ERP solutions<\/li>
  • Consultants nationwide with an average of 15+ years in industry and consulting<\/li>
  • A customer service focus \u2013 every client is important and we mean that<\/li>
  • Acumatica Inner Circle Partner<\/li><\/ul>
    Who staffs the HelpDesk?<\/b><\/span><\/h5>

    AIM Solutions HelpDesk is staffed by experienced, high-level technicians with deep experience in the systems, applications and business processes.<\/p>

    How will I be billed?<\/b><\/span><\/h5>

    The Basic plan is billed on a time & material basis as you use the HelpDesk. Bronze, Silver and Gold plans are prepaid according to the contract established between your company and AIM Solutions.<\/p>

    What about after-hours support?<\/b><\/span><\/h5>

    Support is offered during our extended nationwide hours of operation from 7AM -7PM CST. After-hours support will be considered on a case-by-case basis.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

    \n\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t
    Will I ever need to call Acumatica support for technical Issues?<\/b><\/span><\/h5>

    Very unlikely. You always have the option to contact Acumatica support directly; however, AIM Solutions has been working with ERP systems for over 25 years and our consultants are some of the best.<\/p>

    We know how to resolve the most common technical problems. Any support issue that requires escalation is instantly routed to our senior support staff and given high-priority. In cases where Acumatica needs to be involved, AIM Solutions can most likely escalate the issue more quickly than you can.<\/p>

    What’s the difference between the AIM and Acumatica support plans?<\/b><\/span><\/h5>

    Unlike Acumatica, when you call AIM Solutions, you will reach a technician who is familiar with your system, configuration and service history. We also will know about any current projects you have with us that may have bearing on your service issue.<\/p>

    What is excluded from HelpDesk support?<\/strong><\/h5>
    • On-site support or consulting<\/li>
    • User training and implementation services<\/li>
    • Report writing services<\/li>
    • Installation of custom applications and modifications of custom applications<\/li>
    • Upgrades or migrations<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
      \n\t\t\t\t\t\t\t
      <\/div>\n\t\t\t\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t

      Standard Support Hours and Service Levels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t
      Standard Support Hours | 7AM \u2013 7PM CST | Monday through Friday<\/strong><\/h5>

      Consultant will make commercially reasonable efforts to remedy support issues within the goals listed about, however each support issue may require research and resolution times will vary due to the nature of the issue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

      \n\t\t\t\t
      \n\t\t\t\t\t\t\t
      \n\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tSupport Plan Options<\/span><\/th>\n\t\t\t \t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tStandard<\/span><\/th>\n\t\t\t \t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tGold<\/span><\/th>\n\t\t\t \t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tPlatinum<\/span><\/th>\n\t\t\t \t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tEmerald<\/span><\/th>\n\t\t\t \t\t\t\t <\/tr>\n\t\t\t <\/thead>\n\t\t\t \t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tLength of Plan<\/strong>\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tHourly\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tAnnual\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tAnnual\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tAnnual\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t \t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tTelephone and Email Support
\nPortal Case Management <\/strong>\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t \t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tBasic Product Support<\/strong>\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t \t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tPriority Queuing<\/strong>\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t \t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tAnnual System Review<\/strong>\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t \t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tAnnual User Security Review<\/strong>\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tHourly\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n <\/i> <\/div>\n \t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t \t\t\t\t\t\t
\n\t\t\t \n\t\t\t \n\t\t\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tPriority<\/span><\/th>\n\t\t\t \t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tResponse Time<\/span><\/th>\n\t\t\t \t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tGoal for Remedy<\/span><\/th>\n\t\t\t \t\t\t\t <\/tr>\n\t\t\t <\/thead>\n\t\t\t \t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t

Severity 1: <\/strong><\/p>\n\n

Critical Impact<\/p>\n\n

(System Down)<\/p>\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tWithin 1 hour\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tWithin 4 hours\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t \t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t

Severity 2: <\/strong> <\/p>\n

High Priority<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tWithin 3 hours\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tWithin 24 hours\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t \t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t

Severity 3: <\/strong> <\/p>\n

Medium Priority<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tWithin 1 business day\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tWithin 3 business days\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t \t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t

Severity 4: <\/strong> <\/p>\n

Low Priority<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tWithin 2 business days\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tWithin 10 business days\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t \t\t\t <\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

After Hours Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t \n\t\t\t \n\t\t\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tPriority<\/span><\/th>\n\t\t\t \t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tResponse Time<\/span><\/th>\n\t\t\t \t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tGoal for Remedy<\/span><\/th>\n\t\t\t \t\t\t\t <\/tr>\n\t\t\t <\/thead>\n\t\t\t \t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t

Severity 1: <\/strong><\/p>\n\n

Critical Impact<\/p>\n\n

(System Down)<\/p>\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tWithin 2 hours\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tWithin 4 hours\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t \t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t

Severity 2: <\/strong><\/p>\n\n

High Priority<\/p>\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tWithin 4 hours\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\tWithin 8 hours\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t \t\t\t <\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

AIM Solutions Services Support Plans Overview Your Success is Our Success We have the industry\u2019s highest customer satisfaction rating because we put our customers\u2014and their customers first. When you choose AIM’s Acumatica implementation, you can count on receiving personalized service and expert support from someone who actually understands your business needs. Standard Support Hours: 7AM CST – 7PM CST Telephone: 214-373-6084 Email AIM Support Enter a Support Case Features & Benefits Personalized Support from AIM AIM Solutions will help in the evaluation, implementation, training, and ongoing support of Acumatica ERP. We\u2019ll match you with a local partner who knows your market and your industry. Help Desk Support System errors, Technical issues, Hotfix deployment Easy Start Up You\u2019ll see a smooth transition from implementation to go-live support Quick Response Four hours or less response for most requests during hours of operations Experienced Technicians You\u2019ll get support from a team well-versed in your system and industry Clear Escalation Path Critical cases and escalations are placed on a priority escalation path Critical Update Notifications We\u2019ll keep you informed on the latest updates, service packs and hotfixes related to your system MS Teams Faster response with remote assistance and live-screen sharing Year-End Templates We provide you with year-end closing procedures and related templates to streamline Systems Supported Acumatica Cloud ERP Service History We\u2019ll maintain a knowledge base of your previous issues and resolutions Extended Support As a partner to your in-house support team, we extend the support you offer to your company Additional Resources Additional resources are available from Acumatica How it Works Personalized Support We understand the unique needs of a small or mid-sized business and are totally committed to your success. AIM Solutions will be with you through all stages of your Acumatica lifecycle. Support Desk This initiates the support process Support Request Logged Your request will be logged into our customer database for tracking and future reference We Respond You will receive a response from us in less than four hours on average (during hours of operation Mon \u2014 Fri, 7AM \u2014 7PM CST) The Fix To help solve your issues quickly, we use remote technical support sessions and live-screen sharing via GoToAssist Escalation Any support issue that requires escalation is instantly routed to our senior support staff and given high-priority Support Plans AIM Solutions provides local support by Acumatica Certified Consultants.\u00a0 We offer several options to meet your needs.\u00a0 We are here to partner with you and help you grow your business.\u00a0 AIM can also customize a support plan that will better fit your needs outside of the below options. Support Plan Options Standard Gold Platinum Emerald Length of Plan Hourly Annual Annual Annual Telephone and Email Support Portal Case Management Basic Product Support Priority Queuing Annual System Review Annual User Security Review Hourly Frequently Asked Questions Why AIM Solutions? With deep experience and a nationwide presence, AIM Solutions is dedicated to helping you achieve your goals and keeping your organization on track when you need it most. Over 25 years experience implementing ERP solutions Consultants nationwide with an average of 15+ years in industry and consulting A customer service focus \u2013 every client is important and we mean that Acumatica Inner Circle Partner Who staffs the HelpDesk? AIM Solutions HelpDesk is staffed by experienced, high-level technicians with deep experience in the systems, applications and business processes. How will I be billed? The Basic plan is billed on a time & material basis as you use the HelpDesk. Bronze, Silver and Gold plans are prepaid according to the contract established between your company and AIM Solutions. What about after-hours support? Support is offered during our extended nationwide hours of operation from 7AM -7PM CST. After-hours support will be considered on a case-by-case basis. Will I ever need to call Acumatica support for technical Issues? Very unlikely. You always have the option to contact Acumatica support directly; however, AIM Solutions has been working with ERP systems for over 25 years and our consultants are some of the best. We know how to resolve the most common technical problems. Any support issue that requires escalation is instantly routed to our senior support staff and given high-priority. In cases where Acumatica needs to be involved, AIM Solutions can most likely escalate the issue more quickly than you can. What’s the difference between the AIM and Acumatica support plans? Unlike Acumatica, when you call AIM Solutions, you will reach a technician who is familiar with your system, configuration and service history. We also will know about any current projects you have with us that may have bearing on your service issue. What is excluded from HelpDesk support? On-site support or consulting User training and implementation services Report writing services Installation of custom applications and modifications of custom applications Upgrades or migrations Standard Support Hours and Service Levels Standard Support Hours | 7AM \u2013 7PM CST | Monday through Friday Consultant will make commercially reasonable efforts to remedy support issues within the goals listed about, however each support issue may require research and resolution times will vary due to the nature of the issue. Priority Response Time Goal for Remedy Severity 1: Critical Impact (System Down) Within 1 hour Within 4 hours Severity 2: High Priority Within 3 hours Within 24 hours Severity 3: Medium Priority Within 1 business day Within 3 business days Severity 4: Low Priority Within 2 business days Within 10 business days After Hours Support Priority Response Time Goal for Remedy Severity 1: Critical Impact (System Down) Within 2 hours Within 4 hours Severity 2: High Priority Within 4 hours Within 8 hours<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1447","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"\nAIM Support - AIM Solutions Inc<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aimsolutionsinc.com\/site\/aim-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AIM Support - AIM Solutions Inc\" \/>\n<meta property=\"og:description\" content=\"AIM Solutions Services Support Plans Overview Your Success is Our Success We have the industry\u2019s highest customer satisfaction rating because we put our customers\u2014and their customers first. When you choose AIM’s Acumatica implementation, you can count on receiving personalized service and expert support from someone who actually understands your business needs. Standard Support Hours: 7AM CST – 7PM CST Telephone: 214-373-6084 Email AIM Support Enter a Support Case Features & Benefits Personalized Support from AIM AIM Solutions will help in the evaluation, implementation, training, and ongoing support of Acumatica ERP. We\u2019ll match you with a local partner who knows your market and your industry. Help Desk Support System errors, Technical issues, Hotfix deployment Easy Start Up You\u2019ll see a smooth transition from implementation to go-live support Quick Response Four hours or less response for most requests during hours of operations Experienced Technicians You\u2019ll get support from a team well-versed in your system and industry Clear Escalation Path Critical cases and escalations are placed on a priority escalation path Critical Update Notifications We\u2019ll keep you informed on the latest updates, service packs and hotfixes related to your system MS Teams Faster response with remote assistance and live-screen sharing Year-End Templates We provide you with year-end closing procedures and related templates to streamline Systems Supported Acumatica Cloud ERP Service History We\u2019ll maintain a knowledge base of your previous issues and resolutions Extended Support As a partner to your in-house support team, we extend the support you offer to your company Additional Resources Additional resources are available from Acumatica How it Works Personalized Support We understand the unique needs of a small or mid-sized business and are totally committed to your success. AIM Solutions will be with you through all stages of your Acumatica lifecycle. Support Desk This initiates the support process Support Request Logged Your request will be logged into our customer database for tracking and future reference We Respond You will receive a response from us in less than four hours on average (during hours of operation Mon \u2014 Fri, 7AM \u2014 7PM CST) The Fix To help solve your issues quickly, we use remote technical support sessions and live-screen sharing via GoToAssist Escalation Any support issue that requires escalation is instantly routed to our senior support staff and given high-priority Support Plans AIM Solutions provides local support by Acumatica Certified Consultants.\u00a0 We offer several options to meet your needs.\u00a0 We are here to partner with you and help you grow your business.\u00a0 AIM can also customize a support plan that will better fit your needs outside of the below options. Support Plan Options Standard Gold Platinum Emerald Length of Plan Hourly Annual Annual Annual Telephone and Email Support Portal Case Management Basic Product Support Priority Queuing Annual System Review Annual User Security Review Hourly Frequently Asked Questions Why AIM Solutions? With deep experience and a nationwide presence, AIM Solutions is dedicated to helping you achieve your goals and keeping your organization on track when you need it most. Over 25 years experience implementing ERP solutions Consultants nationwide with an average of 15+ years in industry and consulting A customer service focus \u2013 every client is important and we mean that Acumatica Inner Circle Partner Who staffs the HelpDesk? AIM Solutions HelpDesk is staffed by experienced, high-level technicians with deep experience in the systems, applications and business processes. How will I be billed? The Basic plan is billed on a time & material basis as you use the HelpDesk. Bronze, Silver and Gold plans are prepaid according to the contract established between your company and AIM Solutions. What about after-hours support? Support is offered during our extended nationwide hours of operation from 7AM -7PM CST. After-hours support will be considered on a case-by-case basis. Will I ever need to call Acumatica support for technical Issues? Very unlikely. You always have the option to contact Acumatica support directly; however, AIM Solutions has been working with ERP systems for over 25 years and our consultants are some of the best. We know how to resolve the most common technical problems. Any support issue that requires escalation is instantly routed to our senior support staff and given high-priority. In cases where Acumatica needs to be involved, AIM Solutions can most likely escalate the issue more quickly than you can. What’s the difference between the AIM and Acumatica support plans? Unlike Acumatica, when you call AIM Solutions, you will reach a technician who is familiar with your system, configuration and service history. We also will know about any current projects you have with us that may have bearing on your service issue. What is excluded from HelpDesk support? On-site support or consulting User training and implementation services Report writing services Installation of custom applications and modifications of custom applications Upgrades or migrations Standard Support Hours and Service Levels Standard Support Hours | 7AM \u2013 7PM CST | Monday through Friday Consultant will make commercially reasonable efforts to remedy support issues within the goals listed about, however each support issue may require research and resolution times will vary due to the nature of the issue. Priority Response Time Goal for Remedy Severity 1: Critical Impact (System Down) Within 1 hour Within 4 hours Severity 2: High Priority Within 3 hours Within 24 hours Severity 3: Medium Priority Within 1 business day Within 3 business days Severity 4: Low Priority Within 2 business days Within 10 business days After Hours Support Priority Response Time Goal for Remedy Severity 1: Critical Impact (System Down) Within 2 hours Within 4 hours Severity 2: High Priority Within 4 hours Within 8 hours\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.aimsolutionsinc.com\/site\/aim-support\/\" \/>\n<meta property=\"og:site_name\" content=\"AIM Solutions Inc\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-07T19:43:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.aimsolutionsinc.com\/site\/wp-content\/uploads\/2023\/07\/circle-support1.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/aim-support\\\/\",\"url\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/aim-support\\\/\",\"name\":\"AIM Support - AIM Solutions Inc\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/aim-support\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/aim-support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/circle-support1.png\",\"datePublished\":\"2022-08-17T18:39:31+00:00\",\"dateModified\":\"2024-08-07T19:43:15+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/aim-support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/aim-support\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/aim-support\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/circle-support1.png\",\"contentUrl\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/circle-support1.png\",\"width\":800,\"height\":800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/aim-support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"AIM Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/#website\",\"url\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/\",\"name\":\"AIM Solutions Inc\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/#organization\",\"name\":\"AIM Solutions Inc\",\"url\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/wp-content\\\/uploads\\\/2022\\\/08\\\/2023logo.png\",\"contentUrl\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/wp-content\\\/uploads\\\/2022\\\/08\\\/2023logo.png\",\"width\":300,\"height\":158,\"caption\":\"AIM Solutions Inc\"},\"image\":{\"@id\":\"https:\\\/\\\/www.aimsolutionsinc.com\\\/site\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"AIM Support - AIM Solutions Inc","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.aimsolutionsinc.com\/site\/aim-support\/","og_locale":"en_US","og_type":"article","og_title":"AIM Support - AIM Solutions Inc","og_description":"AIM Solutions Services Support Plans Overview Your Success is Our Success We have the industry\u2019s highest customer satisfaction rating because we put our customers\u2014and their customers first. When you choose AIM’s Acumatica implementation, you can count on receiving personalized service and expert support from someone who actually understands your business needs. Standard Support Hours: 7AM CST – 7PM CST Telephone: 214-373-6084 Email AIM Support Enter a Support Case Features & Benefits Personalized Support from AIM AIM Solutions will help in the evaluation, implementation, training, and ongoing support of Acumatica ERP. We\u2019ll match you with a local partner who knows your market and your industry. Help Desk Support System errors, Technical issues, Hotfix deployment Easy Start Up You\u2019ll see a smooth transition from implementation to go-live support Quick Response Four hours or less response for most requests during hours of operations Experienced Technicians You\u2019ll get support from a team well-versed in your system and industry Clear Escalation Path Critical cases and escalations are placed on a priority escalation path Critical Update Notifications We\u2019ll keep you informed on the latest updates, service packs and hotfixes related to your system MS Teams Faster response with remote assistance and live-screen sharing Year-End Templates We provide you with year-end closing procedures and related templates to streamline Systems Supported Acumatica Cloud ERP Service History We\u2019ll maintain a knowledge base of your previous issues and resolutions Extended Support As a partner to your in-house support team, we extend the support you offer to your company Additional Resources Additional resources are available from Acumatica How it Works Personalized Support We understand the unique needs of a small or mid-sized business and are totally committed to your success. AIM Solutions will be with you through all stages of your Acumatica lifecycle. Support Desk This initiates the support process Support Request Logged Your request will be logged into our customer database for tracking and future reference We Respond You will receive a response from us in less than four hours on average (during hours of operation Mon \u2014 Fri, 7AM \u2014 7PM CST) The Fix To help solve your issues quickly, we use remote technical support sessions and live-screen sharing via GoToAssist Escalation Any support issue that requires escalation is instantly routed to our senior support staff and given high-priority Support Plans AIM Solutions provides local support by Acumatica Certified Consultants.\u00a0 We offer several options to meet your needs.\u00a0 We are here to partner with you and help you grow your business.\u00a0 AIM can also customize a support plan that will better fit your needs outside of the below options. Support Plan Options Standard Gold Platinum Emerald Length of Plan Hourly Annual Annual Annual Telephone and Email Support Portal Case Management Basic Product Support Priority Queuing Annual System Review Annual User Security Review Hourly Frequently Asked Questions Why AIM Solutions? With deep experience and a nationwide presence, AIM Solutions is dedicated to helping you achieve your goals and keeping your organization on track when you need it most. Over 25 years experience implementing ERP solutions Consultants nationwide with an average of 15+ years in industry and consulting A customer service focus \u2013 every client is important and we mean that Acumatica Inner Circle Partner Who staffs the HelpDesk? AIM Solutions HelpDesk is staffed by experienced, high-level technicians with deep experience in the systems, applications and business processes. How will I be billed? The Basic plan is billed on a time & material basis as you use the HelpDesk. Bronze, Silver and Gold plans are prepaid according to the contract established between your company and AIM Solutions. What about after-hours support? Support is offered during our extended nationwide hours of operation from 7AM -7PM CST. After-hours support will be considered on a case-by-case basis. Will I ever need to call Acumatica support for technical Issues? Very unlikely. You always have the option to contact Acumatica support directly; however, AIM Solutions has been working with ERP systems for over 25 years and our consultants are some of the best. We know how to resolve the most common technical problems. Any support issue that requires escalation is instantly routed to our senior support staff and given high-priority. In cases where Acumatica needs to be involved, AIM Solutions can most likely escalate the issue more quickly than you can. What’s the difference between the AIM and Acumatica support plans? Unlike Acumatica, when you call AIM Solutions, you will reach a technician who is familiar with your system, configuration and service history. We also will know about any current projects you have with us that may have bearing on your service issue. What is excluded from HelpDesk support? On-site support or consulting User training and implementation services Report writing services Installation of custom applications and modifications of custom applications Upgrades or migrations Standard Support Hours and Service Levels Standard Support Hours | 7AM \u2013 7PM CST | Monday through Friday Consultant will make commercially reasonable efforts to remedy support issues within the goals listed about, however each support issue may require research and resolution times will vary due to the nature of the issue. Priority Response Time Goal for Remedy Severity 1: Critical Impact (System Down) Within 1 hour Within 4 hours Severity 2: High Priority Within 3 hours Within 24 hours Severity 3: Medium Priority Within 1 business day Within 3 business days Severity 4: Low Priority Within 2 business days Within 10 business days After Hours Support Priority Response Time Goal for Remedy Severity 1: Critical Impact (System Down) Within 2 hours Within 4 hours Severity 2: High Priority Within 4 hours Within 8 hours","og_url":"https:\/\/www.aimsolutionsinc.com\/site\/aim-support\/","og_site_name":"AIM Solutions Inc","article_modified_time":"2024-08-07T19:43:15+00:00","og_image":[{"url":"https:\/\/www.aimsolutionsinc.com\/site\/wp-content\/uploads\/2023\/07\/circle-support1.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.aimsolutionsinc.com\/site\/aim-support\/","url":"https:\/\/www.aimsolutionsinc.com\/site\/aim-support\/","name":"AIM Support - AIM Solutions Inc","isPartOf":{"@id":"https:\/\/www.aimsolutionsinc.com\/site\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.aimsolutionsinc.com\/site\/aim-support\/#primaryimage"},"image":{"@id":"https:\/\/www.aimsolutionsinc.com\/site\/aim-support\/#primaryimage"},"thumbnailUrl":"https:\/\/www.aimsolutionsinc.com\/site\/wp-content\/uploads\/2023\/07\/circle-support1.png","datePublished":"2022-08-17T18:39:31+00:00","dateModified":"2024-08-07T19:43:15+00:00","breadcrumb":{"@id":"https:\/\/www.aimsolutionsinc.com\/site\/aim-support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.aimsolutionsinc.com\/site\/aim-support\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.aimsolutionsinc.com\/site\/aim-support\/#primaryimage","url":"https:\/\/www.aimsolutionsinc.com\/site\/wp-content\/uploads\/2023\/07\/circle-support1.png","contentUrl":"https:\/\/www.aimsolutionsinc.com\/site\/wp-content\/uploads\/2023\/07\/circle-support1.png","width":800,"height":800},{"@type":"BreadcrumbList","@id":"https:\/\/www.aimsolutionsinc.com\/site\/aim-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.aimsolutionsinc.com\/site\/"},{"@type":"ListItem","position":2,"name":"AIM Support"}]},{"@type":"WebSite","@id":"https:\/\/www.aimsolutionsinc.com\/site\/#website","url":"https:\/\/www.aimsolutionsinc.com\/site\/","name":"AIM Solutions Inc","description":"","publisher":{"@id":"https:\/\/www.aimsolutionsinc.com\/site\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.aimsolutionsinc.com\/site\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.aimsolutionsinc.com\/site\/#organization","name":"AIM Solutions Inc","url":"https:\/\/www.aimsolutionsinc.com\/site\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.aimsolutionsinc.com\/site\/#\/schema\/logo\/image\/","url":"https:\/\/www.aimsolutionsinc.com\/site\/wp-content\/uploads\/2022\/08\/2023logo.png","contentUrl":"https:\/\/www.aimsolutionsinc.com\/site\/wp-content\/uploads\/2022\/08\/2023logo.png","width":300,"height":158,"caption":"AIM Solutions Inc"},"image":{"@id":"https:\/\/www.aimsolutionsinc.com\/site\/#\/schema\/logo\/image\/"}}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.aimsolutionsinc.com\/site\/wp-json\/wp\/v2\/pages\/1447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aimsolutionsinc.com\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.aimsolutionsinc.com\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.aimsolutionsinc.com\/site\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aimsolutionsinc.com\/site\/wp-json\/wp\/v2\/comments?post=1447"}],"version-history":[{"count":5,"href":"https:\/\/www.aimsolutionsinc.com\/site\/wp-json\/wp\/v2\/pages\/1447\/revisions"}],"predecessor-version":[{"id":8096,"href":"https:\/\/www.aimsolutionsinc.com\/site\/wp-json\/wp\/v2\/pages\/1447\/revisions\/8096"}],"wp:attachment":[{"href":"https:\/\/www.aimsolutionsinc.com\/site\/wp-json\/wp\/v2\/media?parent=1447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}